7073 customer day

Thursday 02/12/2026

I had set aside time yesterday to go to the Bing box-office and get help fixing the problem I had with those Simon tickets. That worked really well.

I had set aside today, well, this morning really, to get help from the IBM/UHC website to get over the problem I had with it, that kept me from seeing anything about my account. And with yesterday going so well, I thought this would be good too.

Wrong. I ended up spending all day, from 9am to 4pm, interacting with the UHC website help chat. My original problem was that logging in was no problem, but after I had logged in, I couldn’t see anything. It would give me an error message and say try again later, That’s been a problem for months, and I went in going to solve it once for all.

And now I couldn’t even log in. So I spent the day trying to get the automated help, and then the first and second layers of web support, just to log in. And failed. Oh, there were lots of gaps where one person said they were transferring me, and there would be 30 minutes or an hour before the next person came into the chat. So I got some reading done. But basically a wasted day, and nothing accomplished.

Better day tomorrow, It can’t not be.

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