Monday 06/10/2024
Time for the Resident Association meeting. This one was significant in that Rhonda’s part was quite lengthy. Looking back I see I didn’t even mention the focus group meeting on wednesday 6/5. This all dates back to last year when an outside firm ran a satisfaction survey, the same survey used at a number of other senior residences. CH came in low on several points, where our low was like 85% happy, compared to other facilities taking the same test that were 89% or 92%. Not huge differences, but apparently the Board had said, we need to look better on the next survey. Or maybe Rhonda, who is a noted figure in Leading Age, the trade association of elder facilities, doesn’t like scoring lower than her peers.
Over the prior two weeks staff have been running small-group focus groups to discuss the areas where CH didn’t do as well as others. The one that I participated in was about the low score in “communicates clearly with residents” or some such question. We talked about just doing frequent feedback, returning to issues that have been queried before even when there is no real progress to report.
Today when we got to the Staff Input part of the agenda, Rhonda spent 20 minutes going over all sorts of pending projects, what has been done, or why we are waiting on permits or for agencies to respond, etc. It was actually quite interesting and definitely an improvement in communications.
From there to FOPAL for the post-sale triage, eliminating the books that have not sold in 4 sale weekends. And processing another box of donations.
At 3:45 I met with Kay and we practiced for the birthday dinner. This is a bi-monthly event where people with birthdays in those 2 months sit together in Quad 4 of the dining room, and customarily there is a short (10-15minute) musical performance. In the past that has been classical with Kay on flute and John on piano. But next time it will be me on guitar with Kay on flute backing. We sounded pretty good.
Codgerville 